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My name is Patrick Rogan,
I am the chief executive of East Berkshire

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Primary Care out of hours.

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We cover a population of 650,000 patients,
we have a walk-in centre, urgent care centres,

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and out of hour centres.

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Doctors today are in information overload,
their inboxes are absolutely full.

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For this reason, we were looking for a different
channel to communicate with our staff.

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We've tried using different task programs
to try get them to do it but the problem is,

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is that it doesn't come up on the screen.

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SnapComms allows us to communicate with
staff in a different way.

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With SnapComms the staff get notified directly
in front of them when they have to do a certain task

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and this improves the quality of the service

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that we provide to our patients.

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As part of my role, I create the SnapComms alerts.

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We use SnapComms as a day-to-day task reminder,
to ensure all tasks of the day are completed.

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In the call centre we find SnapComms very
useful, as it reminds us to perform the tasks

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that we can quite often forget.

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The times that SnapComms aren't being used,
the productivity drops.

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We had a particular incident where we had
to switch off SnapComms for a period of months

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while we changed over our systems.

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In that period of time we found that, the
dispatchers had not been remembering to send

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the dental calls [reminders] to the nurses.

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When we switch SnapComms on we don't have
this issue.

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I find it very easy [to use], it's set out
well, it doesn't allow you to miss any steps

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and it's straight forward.

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We can actually train new staff a lot better
using SnapComms.

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The [SnapComms] support desk is really good. They're always on the end of the phone,

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and they're very proactive.

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They've been very helpful in helping us to
get the most out of the system that we have.